Last week I attended the webcast "Changing Engagement Challenges: The New Deal to Engage Talent."  Workforce Management sponsored the event; Ilene Gochman of the global professional services company Towers Watson was the presenter.

Here are the slides for the session.  I thought it would be helpful to you, from an employee engagement and workplace culture-building perspective, to guide you through them with my top takeaways on the research and best practices that Gochman presented:

1. Employers clearly still have an advantage on the talent front in a down economy, especially those based in the U.S.  Slide 5 shows that the U.S. is second only to Germany in the number of employees who work for only one organization.  However, the U.S. has the most people who report working for 2-3 firms.
2. While employees understand that they're much less likely to get their way when it comes to getting significantly higher pay in this economy – 74% say this is important, but only 22% believe it's achievable in their organization – the disparity is much lower when it comes to taking on a wide range of positions and work experience: 55% say this is important, and 37% of those folks think it's achievable where they currently work (Slide 6).  This suggests that employee leadership development can be among the strongest employee retention tips.
3. Slide 11 makes clear that the payoff of employee engagement practices starts with the leadership team and the workplace culture they create; Slide 16 reinforces this especially for leadership related to research on top engagement drivers done in late 2008 and throughout 2009.
4. Towers Watson found in its 2010 Global Workforce Study that while competitive pay, paid time off, and healthcare benefits are top recruitment drivers, leadership and the prospect of career development are most responsible for long employee tenures/low turnover (Slide 31).
5. Slides 33-35 should be even more helpful to small business leaders, as they describe, in descending order, the most common drivers of attraction to a company for those in Generation Y and Baby Boomers, as well as high potential candidates.

What are your top takeaways from the slides for this webcast?  I invite you to share them by commenting below.

Last week's blog asked you the important question: How is your decision-making style impacting your organization's results?  I asked you to think about your style and how it affects employee engagement, team building, and open communication in the workplace.  As many of you know, these things have a direct impact on your business results.

Last time I reviewed two of the four main decision-making styles: Autocratic and Democratic.  Participative and Consensus are next.

The participative style of decision making is when the leader involves the other members of the organization in the process.  Participative decision making is a way of building engagement making people feel good about their involvement.  This style can foster open communication and positively impact the culture.  This style won't improve the culture of ownership; that is because it still leaves the final decision in the hands of the leader.  How do you think this style would impact YOUR business results?  Do you see both right and wrong situations to engage this style?

The last decision-making style is consensus.  Here the leader gives up complete control of the decision; the full group is totally involved in the decision.  While this style would certainly help build a sense of ownership, I have to tell you that this is my least favorite style.  Not because I have a problem giving up control but, rather, because of the incredible amount of time it takes and secondarily the fact that many people may not have the knowledge or experience to "vote" on the decision.

Having said that, there are situations where a consensus approach makes sense.  The benefits can include building trust in the workplace, team building, increased employee engagement, and a more productive workplace because people feel so much ownership for the decision.

Clearly, no one style is right for all the situations leaders face in the workplace.  Have I gotten you thinking, though?  Are you wondering how your decision-making style is impacting your people?  Your business results?  I'd love to hear some of your stories.

The goal of this week's blog is to get you thinking about your decision-making style and, more importantly, what that style means to your workplace culture and workforce effectiveness.  Said another way, how is your decision making style impacting your organization's results? 

As a leader, have you ever thought about the number and types of decisions you make every day?  Have you considered how you make those decisions?  What about the implications of your decision-making style on employee engagement, team building, and open communication in the workplace? 

Most of us probably remember this from Management 101: The most commonly used styles are Autocratic, Democratic, Participative, and Consensus.

"I'll make the decision and you go get it done."  "No, I don't need any input; I know everything I need to know to make the right decision."  "I'll handle it; I always do and it turns out fine."  To be fair, the autocratic style is appropriate when a fast decision is required.  Otherwise, this approach ignores the importance of engaging employees and the possibility that "two heads are better than one."  It also has a dampening effect on building trust.  Do you think overusing this style might affect your business results? 

"Let's vote on it; the majority rules."  "I know we are doing it, but I didn't vote for it."  This democratic style has some advantages including building trust in the workplace and supporting open communication.  But who really "owns" the outcome?  It is easy for employees to claim, "I didn't support that" or "I thought he was doing it because he voted for it."  That reaction to the democratic style eats away at a culture of ownership and hinders your effectiveness.  Do you think overusing this style might affect your business results? 

What decision-making style do you use and how is it affecting your bottom line?

This week, once again, my e-mail inbox contained the disappointing results of a Gallup study that indicated that the Work Environment Index dropped to a new low in February. 

The Work Environment Index measures job satisfaction, the ability to use one's strengths at work, trust, and openness in the workplace, and how one's supervisor treats him or her.  The Work Environment score was 51.6 in February 2008; 48.7 in February 2009; and is now at 48.0 in February 2010. 

Why are these results so concerning?  Among other things, these scores say two things:

1. Quality of life is negatively impacted, and
2. Workforce effectiveness and workplace productivity aren't nearly where they could be. 

As a leader, do you want to make sure that these numbers don't apply to you?  Do you want a productive workplace with highly engaged employees and a culture of ownership?  If so, consider these actions: 

1. Take a hard look at your organization's culture.  What's the level of employee engagement?  Do your managers know how to manage and lead?  Do you sense a positive energetic organization or one that reflects fear and/or boredom? 
2. If you think there is an opportunity for improvement, get serious about it.  Start with doing an employee survey to better understand where you are doing things right and where you could improve.  If you are going to be serious about improving your workplace culture, don't guess.  Get the facts – directly from your team.
3. Once you have the facts, do something about them.  This is where the work gets hard.  Changing a culture, which means changing the way people behave, isn't easy.  Get outside help if you have to.  Be clear about your "end goal"; if you do this work successfully, what will your workplace culture look like in a couple years?  Develop a plan to get from where you are today to your end goal.  What are the key steps?  How will you measure your success?  How will you engage employees along the way?  How will you build trust, a foundational component of a great workplace? 

The workplace studies are yielding consistent results: there is a growing problem with job satisfaction and, in turn, productivity.  As a leader, do you want to be part of the solution or part of the problem?

In my last post I mentioned the employee satisfaction level (45%) recently reported by The Conference Board and concluded by asking "whose fault is this anyway?"

When I've asked similar questions, I get a range of answers.  Some are adamant that it is the leader's fault.  Some say the employee should switch jobs if they are so dissatisfied.  Others can't come up with an answer.

Here's the answer: It is the leader's fault and the employee's fault.  In organizations with an effective workplace culture, all parties have a sense of ownership. 

In creating a culture of ownership and in turn a productive workplace, we often write about what leaders should do.  I'm going to look at the flip side of the coin and point out what leaders shouldn't do if they want to contribute to a culture of trust, employee engagement, or team building.

1. As your organization's leader, DON'T be so intensely focused on results that you forget people are your most important means of getting to those results.  A quick story: Years ago, during the first six months of becoming a CEO, I learned this the hard way.   I overused the phrase "I expect" and the majority of my interactions with my team were about what they were doing to deliver the numbers.  Thank goodness a combination of my own experience, an executive coach, and feedback from a couple people on my team helped me realize that the intense focus on results was backfiring.  Clearly, a productive workforce requires building engaged employees. 
2. DON'T ask for input and then ignore it.  This approach squashes open communication in the workplace.  This approach says "I don't care about your ideas or expertise."  Without communication and caring, building trust is unlikely. Guess what?  Poor communication + minimal trust = less than optimal results.
3. DON'T decide that you are going to launch an initiative (large or small) to improve employee engagement unless you plan to follow through.  Not surprisingly, this reinforces a perception that you as the leader really don't care about employees and you can't be counted upon to do what you say you will do.  And that goes back to one of my beginning points: In a great workplace, the culture of ownership contributes to results. 

This list of "don'ts" is endless.  Have you been on the receiving end of a don't?  As a leader, have you learned a valuable lesson from a don't?  Those of us at Winning Workplaces would love to hear your story.

Every day I hear another story that indicates so many leaders don’t get the strong connection between people and results.  When I first moved into a CEO role, I admit I didn’t always see the connection as clearly as I do now.  I was so focused on results, I neglected to pay as much attention to people.  Now that I have seen the research and gotten to know dozens of extraordinary companies who have great workplaces, I am ramping up my focus on employee engagement. 

Our mission here at Winning Workplaces is to inspire and assist organizations that want to create great workplaces that are better for business, better for people, and better for society.   These organizations have workplace cultures that include open communication, trust, team building, and...fun!  

Given the results of the recent Conference Board study, I’d say Winning Workplaces still has a lot of work to do.  In fact, that is an understatement.  The Conference Board reports that only 45% of employees are satisfied with their jobs.  Moreover, I was astounded to learn that the employees rate the best part of their day as the commute.  Yes, the commute.

As more and more baby boomers retire, I wonder if dissatisfaction will increase.  Why?  The most dissatisfied generation is Generation Y. 

Clearly, this situation says we have not only a lot of dissatisfied employees but, in turn, a productivity level that isn’t nearly where it could or should be. 

So whose fault is this grim situation?  The leader's?  The boss's?  The employee's?  More importantly, what do we do about it?  These will be the topics of future blogs. 

Let me know what you think.