Because of the dubious role a number of Wall Street-based investment management firms played in the financial crisis starting last fall – not to mention lone wolves like Bernie Madoff – the industry's reputation has taken a beating.
However, not all companies in this space are out to bilk investors or the public. 2009 Top Small Workplace Bailard Inc., based in Foster City, CA, has used a smart, long-term strategic approach to continue to deliver for their customers. In return, their customers stay with them – at an astounding rate of 97% even in a bad year like 2008.
Tom Bailard, the firm's Co-Founder, explains the link between investing in your workplace through employee development strategies, and benchmark-beating customer satisfaction and retention in the following video, which I just added to our Facebook page.
Check it out (if you're viewing this in an RSS reader click here):
Become a fan of Winning Workplaces on Facebook and view our other videos featuring leaders of successful small businesses.
Powered by Compendium
Comments for Bailard Inc. Props Up Investment Management's Rep