President Obama recently announced his mandate, carried over from his campaign, to standardize electronic records in the medical professions to save taxpayers money on duplicate forms and other related costs. Another way to make hospitals and other care centers more lean is to turn to workplace team building and employee engagement best practices.
This is what Griffin Hospital in Connecticut has done, as profiled in the book we reviewed, Tribal Leadership. Today I read a similar account of improving workplace culture and cutting out the red tape on ADVANCEweb, a provider of news, career guidance, and continuing education opportunities to almost 2 million healthcare professionals nationwide.
In a first-person editorial titled "Employee Morale Is Missing," Paula Muir, a registered health information technician, shares the employee engagement strategies she used to eliminate a 90-day backlog, cut accounts receivable from $50 to $25 million in only two months, and realign staff with goals. Here's a short list of these:
- Team building activities
- Team brainstorming and problem solving
- Team celebrations
- Better frame for communication
- Independence encouraged
Visit the original article for a drilldown of what Muir did under each of these.
What do you think of the transformation Muir talks about in her workplace as a result of the employee engagement activities she started or refined? What lessons are here that you can apply in your organization?
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