Although this holiday weekend featured the second annual telecast and awards presentation of CNN's "Heroes," the most heartwarming story of employee engagement and workplace team building was, in my mind, the Associated Press' account of a small Illinois manufacturing company that delivered a surprise to its 230 employees in addition to the annual holiday turkey they have always provided them.

As the AP reported, although the Spungen family recently sold Peer Bearing, their $100 million ball bearings business, to a Swedish company, in addition to the turkeys and informing employees that most of them would retain their jobs as part of the acquisition, they got envelopes with a surprise in September: bonus checks totaling over $6.6 million, with amounts for each employee based on their tenure with the company.

The AP story takes an especially warm tone with interviews of employees and what they plan to do with the money.  For instance,

Jose Rojas, who works in Peer's customer service department, said he plans to save his $10,000 check for his son's college education.

Danny Spungen, grandson of the company founder, said that although building in this unusually large bonus was "a gamble," it stemmed from his family's philosophy of being charitable with employees, which fueled Peer Bearing's growth.  Husband and wife Romanian immigrants, who both work for the company, were quoted as crying most for the fact that Peer Bearing built employee stability into their core values – an endangered currency in these economics times that are looking more and more like a classic (and possibly prolonged) recession.

While most small firms are unable to replicate what Peer Bearing did, giving over 6% of their annual revenue to employees, they can still live the values of trust, respect, and fairness, which has implications for employees and other stakeholders.  Dev Patnaik, Managing Associate at 2008 Top Small Workplace Jump Associates, a business consulting firm based in California, has written a book on this concept called Wired to Care: How Companies Prosper When They Create Widespread Empathy that will be released early next year.

You can go beyond Dev's book and learn how this philosophy can improve your employee engagement activities and team building initiatives by attending our just-announced webinar in February 2009, which will feature Dev and his Communications Lead at Jump, Pete Mortensen.

What stories have you heard from this year or years past of notable or unusual employee engagement best practices when it comes to rewards and recognition?  What has your organization done?  Why does it stand out?

From Newswise on Monday,

Displaced workers with no paychecks or prospects could add a potentially catastrophic drag to a U.S. economy already facing its worst downturn in decades, says Joel Cutcher-Gershenfeld, the dean of the School of Labor and Employment Relations [at the University of Illinois at Urbana-Champaign].

As part of a series of commentaries the dean is giving on the subject, he is urging employers to "provide a softer landing for both workers and the economy through programs ranging from severance packages to retraining benefits."  Cutcher-Gershenfeld advises that mitigating the harm done to workers through mechanisms that include, in addition to retraining, separation payments, extended health-care benefits, investing in start-up businesses launched by displaced workers, and others can help firms increase the loyalty of remaining workers and give meaning to stated corporate values, ultimately "leaving businesses ... better situated to recover when there is an upturn."

At a macro level, he says, this can mean the difference between a slow, lingering, deeper recession and a faster, less deep recession.

In addressing small and midsize firms in particular, Cutcher-Gershenfeld says they can contribute to the stablization primarily by "creating a regional consortium of companies whose economic fortunes are counter-cyclical that could essentially share a common workforce."  A number of our Top Small Workplaces are using job sharing within their organizations, so I thought applying this model on a peer-to-peer level is an interesting concept.

As we discovered from a recent survey of owners and leaders of our honored small firms, as well as some of our Twitter followers and readers of this blog, many of these organizations are looking beyond the current economic crisis and focusing their employee engagement activities on their long-term growth strategy.  Supporting one of the themes we identified among our 2008 Top Small Workplaces, they are taking the long view of their business.

How so?  By bucking the trend and continuing to invest heavily in their workforces.  As the chart below shows, their most popular strategies to accomplish this are continuing to develop and recruit top talent, and using employee engagement and team building to improve and expand their product and service offerings as well as strengthen relationships with their remaining customers.

Beyond layoffs – if your company has initiated or contemplated these – what is your business doing to control labor costs?  Are you using any of the initiatives mentioned here?  Others?

And do you agree or disagree with Dean Cutcher-Gershenfeld's assessment?

BBC News ran a rather disturbing article today based on a Swedish study that appears in the journal Occupational and Environmental Medicine.  The headline?  "Bad bosses may damage your heart."

The agency writes:

A Swedish team found a strong link between poor leadership and the risk of serious heart disease and heart attacks among more than 3,000 employed men.

Digging deeper, it reports that although stress stemming from a supervisor might not lead directly to a heart attack, it increases the likelihood of developing bad habits, including smoking, that greatly increase the risk for heart attacks in men. 

Business leaders and HR managers have known for some time that such stress still directly affects productivity – mostly in the form of lower morale and camaraderie and increased absenteeism and presenteeism.  Not to mention, turnover of the living kind – quitting a manager, and thus the business.

Why is this something that leadership of U.S.-based firms need to heed?  As BBC News notes based on the study, the likelihood of a heart attack, and other negative effects of workplace stress, increase the longer men are employed at a given organization.  This therefore supports the case for leaders and HR folks to be nurturing and highly involved in establishing and revamping employee engagement activities and team building initiatives that make workers feel like part of the family – something much more easily done in small and midsized firms.

This philosophy, combined with a team recognition approach – as opposed to individual performance-based rewards – can go a long way toward not only retaining your talent long term, but keeping them well satisfied.

For more information on specific employee engagement best practices along these lines, check out the teamwork theme and health and wellness initiatives in our 2008 Top Small Workplaces Benchmarking and Best Practices Report, which profiles the employee engagement strategies of this year's Wall Street Journal/Winning Workplaces award-winning firms.

Do you know of someone in your company or another employer that came down with a health condition as a result of stress at work?  What was the resolution?

Last week we received the results of a survey of leaders of small and midsize businesses in the Chicago area from a contact a Blackman Kallick, one of the largest accounting firms in the city.

Conducted in late October with owners, CEOs, and other C-level execs at over 300 companies in the area, most of which employ 250 or fewer employees, Blackman Kallick unearthed some surprising results:

Profits steady or on the rise:

Over half of survey responders are forecasting steady-to-increased profits for their own businesses during the next 12 months.  An explanation of this paradox can be found, perhaps, in their confidence in the strength of the Chicago economy versus that of the overall U.S. economy.

Threat of layoffs is low:

The survey results indicate that more than half of Chicago area businesses are planning to maintain their current head count or expand their work force over the next 12 months.  Those who said they were expecting a reduced head count were predominantly planning to rely on normal attrition, such as not filling open positions. Only 14% say they are considering layoffs.

Capital well not yet bone dry:

More than 75% of responders can be viewed as secure in their belief that their business has adequate sources of debt and capital for at least the next 12 months.

How do the results mesh with these firms' employee engagement best practices and team building programs?  It's difficult to say; while Blackman Kallick gathered more quantitative than qualitative feedback this go-round, they also state that they're planning a follow-up to this survey to help gauge the changing economic mood and trends, which may provide more insights along these lines.

I do have some suspicions, though:

• The housing market has been much more stable here than in places like California and Florida, which impacts work/life balance for leaders and employees and the overall economic stability of the region.
• Organizations here have more options for obtaining credit at local banks and many other smaller institutions, such as credit unions, which have tended to be more insulated than larger banks from problems stemming from the mortgage and credit crises.  This accessibility no doubt helps ensure that businesses that run on credit can continue to do so.
• Sharing a theme with our 2008 Top Small Workplaces, several of the survey metrics – staffing plans over the next year; cash position compared to last year – seem to indicate a focus on the longer term when it comes to employee engagement.  Almost 80% of respondents think the U.S. economy will improve anywhere from 6-18 months from now, and so while some are considering layoffs, most are trying to do more in the shorter term with their current staff, or a staff only slightly larger.  This might point to the leaders' faith in developing or continuing to implement effective employee training and development.

You can view Blackman Kallick's full survey results here.  It's clear they want your feedback to improve it and broaden the results over time; you can share your thoughts with Budd Eichner, their Partner of New Business Development, here.

I also welcome your thoughts below, especially as they concern employee engagement activities and workplace team building initiatives that you think, within the context of your location and industry, transcend micro (your) business results to improve the quality of life and ease of doing business at a macro level in your community, city, or state.

I attended a great webinar yesterday titled "Make Blog Content Work for You."  Sponsored by Compendium Blogware, which hosts our blog, the session featured Chris Baggott, CEO and Co-Founder of Compendium, as well as their VP of Blogging Evangelism, Doug Karr.

Their webinar worked off of an October blog post by Doug on 200 content ideas for company bloggers.  While I expected it to be marketing and somewhat technically focused, I didn't expect it to address employee engagement best practices, workplace team building, or anything else that I usually write about here.

I was surprised, therefore, when one of the tips Chris gave was to engage Generation X and Baby Boomer employees as blog writers if, in your workplace, they tend to hold any gripes toward, or have less camaraderie with, younger employees, who might be more accustomed to blogging.

I had read Debbie Weil's Corporate Blogging Book, and she talks at length about using employees to blog for your company, and how to set that up on the company's blog as well as on their personal blogs, but I don't remember her covering this generationally.

It might sound petty to have this be an employee engagement tool or incentive for older generations in your workforce, but the issue of pleasing them over time, as they see younger workers entering who certainly have a different set of affectations, is nonetheless a real issue on the minds of many small business leaders.  It's part of what Jan Blittersdorf and Ann Jones-Weinstock of 2007 Top Small Workplace NRG Systems spoke about in their session on sustaining cultures in growing businesses at our Top Small Workplaces Conference last month.  And last year we engaged My Plan After 50, an online life and retirement planning and coaching resource, to help outline employee engagement activities you can use to better satisfy these folks.

It can be very beneficial to use your talent to blog, on company time on a company-hosted blog, about the many issues, inside and out, that contribute to the satisfaction of both your employees and your customers or clients.  (One of the biggies in my mind is the ability to control or at least shape the message that's out there about your products or services.)  Why not encourage generational team building by putting people of different ages together to tackle this for your organization?

Do you have any interesting or ROI-reinforcing stories of having done this?  Please share them below.

In the nominations phase of Winning Workplaces' Top Small Workplaces recognition project in collaboration with The Wall Street Journal, there is perhaps no better indicator of why people take the initiative to send in a nomination than their essay.

Now, I type "essay" here and I'm sure you're thinking that we require some long diatribe.  This isn't a college application (no fee is involved, for one thing).  In these essays we're looking for something short – no longer than two or three sentences – attesting to why the organization being nominated stands out in its employee engagement best practices and team building initiatives.

We've got a little more than two months to go in the nominations phase – the deadline is January 30, 2009 – and we've already gotten some great essays.  Check out two below.  (For privacy, I've removed the company name and any other revealing wording.)

Nominee from the advertising industry, based in Massachusetts:

[The company principal] has worked hard to create an environment that cultivates creativity and personal development while delivering an exceptional product to the firm's clients.  With an emphasis on culture and rewards for excellent work, he has attracted and retained top talent while maintaining a first rate client base.  His employees work very hard but are rewarded with happy clients, financial success, a great reputation, industry awards and recognition, repeat business, referrals and a motivated and happy staff.  Work should be fun and in short, [the company's] employees have alot of fun while providing a superior product to their clients.  If [the company] would hire me, I would work there in a second!

Nominee from the hospitality industry, based in Colorado:

For over fifty years, the ... family has provided countless jobs for individuals in our city – individuals like me.  They quietly go about the difficult business of restaurants and food service, teaching people such as me customer service, accounting, payroll, inventory turnover, human resources and what our market system really means.  Those of us who have worked for the [family] and the [company] have an appreciation for independent business people, the effect of taxation and governmental policies on the "small" business operation.  While "community and business leaders" talk, the ... family works and, in so doing, have helped provide for the livelihoods of many of the rest of us.  They never ask for recognition but I appreciate the opportunity to nominate them as a 2009 Top Small Workplace.  Thank you.

The themes to take away from these two nomination essays are overall stakeholder satisfaction (the first one above was written by one of the firm's advisors) and providing an economic base for the greater community – two trends that incidentally helped make up the 9 themes that we identified among the 2008 Top Small Workplaces.

Your essay doesn't have to mimic these in terms of the 9 themes from the 2008 winners.  It just has to show why, in short, the workplace of the enterprise you're nominating rocks.

Consider taking a few minutes to nominate your organization or another you think has employee engagement, workplace team building, and other people practices down pat as means to achieve greater productivity and profitability, as a 2009 Top Small Workplace.  I look forward to reading your essay!

I thought the most telling moment of yesterday's Capitol Hill hearing between chief executives of the "Big Three" U.S. automakers – Richard Wagoner of General Motors, Robert Nardelli of Chrysler and Alan Mulally of Ford – and the House Financial Services Committee occurred when commitee member Brad Sherman (D-CA) asked for a show of hands from the three business leaders indicating they flew commercial to Washington, and planned on selling their private company jets afterward and flying commercial back to their headquarters.

Check out this video to see their reaction (about a minute in).

As The Washington Post's Dana Milbank noted today, this was grandstanding by Sherman and the committee, to be sure.  Yet the incident, along with other recent big business aid requests that have been soured by their own controversial, big-ticket purchases (I'm looking at you, AIG) brings to the fore once again that, at many large firms, the front-line employees take most of the risks when times are bad – reduced or cut pensions, slimmed-down shifts, threat of layoffs – but share in few or none of the rewards, whether times are great or tough.

Due to their size, changing market conditions, and most importantly their leadership philosophy, the small and midsize organizations we've honored over the years for their productive employee engagement and team building strategies tend to operate much differently.  As we discovered as a theme among our 2008 Top Small Workplaces, in trying to build sustainable workplace cultures that will lead to bottom-line sustainability, these enterprises use policies and practices that set their employees up to share in both the risks and the rewards.

What has this meant on the risk side, when the economy and/or their markets have presented challenges?  2008 winner JA Frate, a trucking company in Illinois, and 2007 winner Corporate Ink, a Boston-based PR firm for the tech industry, both faced the loss of key clients in recent years.  In both cases, leadership opened a frank dialogue with employees, the consensus result of which were all staff, including the CEO, taking a temporary pay cut until conditions improved.  Also in both cases, during the darkest days leaders and managers worked closely with employees on cost cutting, improving processes, increasing the satisfaction of their remaining clients, and identifying new clients.

Business eventually improved for both firms, which have emerged stronger for their experiences partly because of the workplace team building that was fostered.  "They really stand behind you," a JA Frate employee who went through their ordeal told us.  "They're not just making a dollar, they're helping the employee."

When times are good, what are some measures that Top Small Workplaces use to reward employees for their contributions?  The most typical performance-based incentives include profit sharing, bonuses, sales commissions, and stock options.

So remember this tip from our 2008 Top Small Workplaces Benchmarking and Best Practices Report when reviewing your employee engagement activities: Giving employees a stake in the outcome provides a focus on key goals and priorities, and it also breeds an employee ownership attitude.

You can take that to Washington, Big Three.

The first of 9 themes that we identified from this year's Top Small Workplaces is that these companies tend to take the long view of their business, which is to say their efforts in building something that will last for a long time shapes their culture as well as their strategy execution.

With many of our current and former honorees continuing to rack up awards for their stellar employee engagement best practices and workplace team building initiatives, I guess you could say, "If the mission ain't broke, don't fix it."

We noticed the following news items in the last couple weeks attesting to the continuing strong financial performance and innovative employee engagement and development of these Winning Workplaces-recognized small organizations:

• Lundberg Family Farms (2008 Top Small Workplace) received the EPA's Green Power Leadership Award for making one of the largest renewable energy commitments by any farming business in the country.  According to The Sacramento Bee, besides purchasing or generating enough kilowatt hours of green power each year to supply more than 100% of its energy needs (enough electricity to power over 500 American homes in a year), the agency recognized Lundberg for its "employee appreciation efforts, employee compensation, executive accessibility and employee tenure."
• Gentle Giant Moving Company (2007 Top Small Workplace), Vitale, Caturano and Company (2006 Best Boss - Richard Caturano), and Communispace Corporation (2005 Best Boss - Diane Hessan) were all recognized November 11 as three of the 100 Top Places to Work in Massachusetts by The Boston Globe.  In a statement, the Globe's publisher, Steve Ainsley, said, "It's clear that (the winning firms) value their employees and make it a priority to create a positive workplace."
• Jeffrey Hollender (2006 Best Boss), President and "Chief Inspired Protagonist" of Seventh Generation, was named 2008 Social Entrepreneur CEO of the Year by Corporate Responsibility Officer (CRO) magazine.  "It's a tremendous honor," Hollender said in a press release.  "But it's one that should be shared by everyone here at Seventh Generation.  We've only been able to achieve all that we've accomplished as a business because there are dozens of extraordinarily dedicated people who come to the office every day and do everything they can to make a positive difference in both our company and our world."
• Finally, also on November 11 the Society of Financial Service Professionals, in partnership with George Mason University, announced that High Performance Technologies, Inc. (2006 Best Boss - Tim Keenan) had won their 2008 National Capital Business Ethics Award.  A big deal for the company, which had been in the running for this award since 2004, a press release notes that HPTi's ethics program stood out because it "ties its core values into essential business practices like performance reviews, promotions, interviews, and client satisfaction.  Employees are encouraged to display the core values and hold their coworkers accountable."

Did you spot the award-winning keywords here?  They include:

• employee appreciation
• access to leadership
• respect and camaraderie
• individual and company value alignment
• employee empowerment
• risk taking

You might think about how these cultural touchstones play a role in your employee engagement activities.  If you keep at it long enough, someone is bound to notice and recognize your efforts, too.

Speaking of recognition, we're entering the last two months of our nomination phase for Top Small Workplaces 2009.  Click here to nominate your small firm or another you think has a fantastic workplace by January 30, 2009.

Today's post is brought to you by our multitalented Special Projects Coordinator, Jason Ticus.  He knows a thing or two about the small firm he writes about below, Decagon Devices, as he interviewed their employees as part of the due diligence we did for Top Small Workplaces 2008 (they're one of the 15 winning firms as named last month in The Wall Street Journal) and he interviewed some of the same folks in writing our November Success Story on them as part of our free newsletter on employee engagement and workplace team building that went out on Monday.  Enjoy!

This month's Success Story allowed us to begin a new round of Top Small Workplace profiles and explore the first of our 2008 winners, Decagon Devices.  The engineers and researchers at this Washington-based company make some of the world's most advanced scientific instruments and sensors, and live very full lives both at work and home.  We're talking about the great minds behind microscopy, electrochemistry and conductivity analyzers on NASA's Phoenix Mars Lander getting together routinely for a great game of soccer on their lunch break!

Decagon knows the secret to the kind of success they've found is much more than finding brilliant workers and having an awesome slot-car course on site (which certainly helps).  Impressive management of growth, implementing employee engagement best practices that spur independence and creativity – these all foster innovation and stability even in the hardest of times (see their story and video).

But consider the wellness program enjoyed by the team, combined with their approach to open finances, as a means for stability and livelihood over the long term.  It may have once seemed silly – scientists standing around a slot-car track vying for position on their lunch break, or researchers covered in mud in a post-workday soccer game.  But it means the world to this team of top-notch employees, and it means a lot to their families, too.

Engineer Ben Walden applauds the fun at Decagon in hand with the responsibility and trust he experiences.  He admires the freedom his company gives him to think creatively and put his ideas into practice.  But he also shares with us a very potent insight into what Decagon has created in the process of developing some of the world's finest scientific instruments.

With hopes of having a child in the coming years, Walden and his wife are newly appreciative of the health insurance and open dialogue offered by the company:

We love it.  They sit down and talk about finances with the employees, so we know what is going on.  We're not worried.

With a stable financial footing set in place by a concerned organization, Decagon has given Walden, like his co-workers in Pullman, not just a job, but confidence and peace of mind – gifts that are all too rare gift in today's tough, global economy.

After reading Jason's post and his Success Story on Decagon, do you find kinship in any of the employee engagement activities mentioned as in use by this firm?  I'd love to read where you see synergy in what you're doing where you work.

Our friend Becky McCray over at Small Biz Survival wrote about the state of small town banks a little over a month ago, concluding, based on the informal research of a small town banker, that it's "business as usual" for the vast majority of the local and community banks in the U.S.  This, of course, is a stark contrast to the picture painted by the media of all banks – those on Wall Street and especially those on "ailing" Main Street.

Why are these smaller banks seeing profits and growth consistent with what they've experienced in recent years, or perhaps even better, with the economy in the state that it's in?  We will dig into this largely under-wraps story in our November Ideas newsletter on employee engagement best practices, due out later today.  In doing so, we profile two of our Top Small Workplaces, Phelps County Bank in Missouri (2007 winner) and The Paducah Bank and Trust Company in Paducah, Kentucky (2008 winner).

The Paducah part of our feature article quotes Joe Framptom, CEO of the 60-year-old, independently owned bank, who talks about how the firm's core values, which are their employees and the community, led them to avoid issuing the types of "exotic loans that we don't understand in exotic places" that sent AIG and Wachovia (to name a few) spiraling.

Due to length, we were only able to capture part of Joe's sentiment in our article.  What follows is the rest of what he told us.  It certainly illuminates how their employee engagement activities and team building help the bank maintain their market dominance while at the same time giving back to their community (Paducah and other towns in McCracken County).

Here's Joe, from a phone interview I did with him last week:

The sub-prime issue is a whole different thing than community banks. That involves complicated packaged loans.  In community banks, we have plenty to do with other types of loans.  Our mission, market and products are different than Wachovia's.

One of the measures we look at is how many assets we've loaned back to the community.  Right now we're at 70%, the same as most of our peers.  This tells me we're doing a good job of deploying our resources back into the community, where our people live and work.  Therefore, they don't have to go seek employment in California or other hard-hit places.

All of our people live in this county or the adjacent county.  Our depositors live in this region.  So we feel the need to give back to support this community by volunteering and being charitable.

I'm proud of the fact that we just completed our 13th annual United Way campaign, and this year 100 percent of our employees [140 total] were involved.  We raised $56,000 for the United Way, a record year for us – 10% more than last year.

The mainstream press, when they talk about banks being in trouble, are talking about the largest 25% of banks in the country.  The other 8,500 or so local and community banks are doing quite well, thank you.

They are also talking about the housing crisis as a national problem.  In fact, grossly inflated home values have really only affected six states: California, Nevada, Florida, Georgia, Ohio and Michigan.  The other 46 states are doing OK when it comes to home values and people meeting their mortgage requirements.

In The New York Times just the other day, there was a story with the headline, "Vermont Bank Thrives While Others Cut Back."  This is the same story with other "Main Street" banks like ours and like Phelps in Missouri, which I've watched and admired for a while.

This whole thing with the bailout – look who’s getting bailed out.  Nobody's going to bail out Main Street.  Nobody's going to bail out taxpayers.

What are your thoughts on Joe's remarks?  Do you agree or disagree with him?  I welcome your comments below.

I just looked back and it's been almost three months to the day since I published a "Friday Nugget" post.  I can't believe it's been that long.  Time flies when you're having fun – or writing about workplace team building and employee engagement, as the case may be.

I believe I have a good one for you today, though.  Long-time readers might remember the post I did in August on 30 blogs that you should check out and consider adding to your feed reader that cover pressing issues for small businesses and entrepreneurs.  Well, over the last three months I've compiled another baker's dozen (plus two) worth more blogs in the same vein.

Check them out if you haven't already:

1. Bob Sutton - While I disagreed with the premise of one of his recent posts, I still subscribe to his Work Matters blog because he has a lot of good experience to draw upon and he frames workplace issues in new, thought-provoking ways, both on this blog and in his books.
2. Brazen Careerist - Their "About" page says this site is "a community of top Gen Y thought leaders, forward-thinking organizations and everyone else who realizes that the way we define ourselves in both work and in life needs to change."  And you thought Millennials were lazy.
3. Cheezhead - Get on the bandwagon with the rest of the HR community and read this wide-ranging blog.
4. Delaware Employment Law Blog - Attorney Molly DiBianca and company provide the other 49 states with perhaps the best model of how to dissect legislation in a way that is reader friendly.
5. Doing Well by Doing Good: Organizational Learning and Social Responsibility - Here's another example of a blog that boils down an academic topic (cognition as a factor in designing new business practices and improving performance) in a way that's highly digestible.
6. Dr. Beyster’s Blog - If you work in science or technology and want to know more about employee ownership, this blog by the chairman of the California-based Foundation for Enterprise Development is your bag, baby.
7. Employee Free Choice: Laboring Away at the Institute - No matter where you stand on the pending Employee Free Choice Act legislation, it's good to get all the facts from all sides.  This blog assumes it will pass and is writing to help companies with the transition.
8. Evil HR Lady - "And now for something completely different" (or at least modestly different): An anonymous HR professional at a Fortune 500 company responds to her readers' questions about employee engagement best practices and other worplace issues with actionable tips and advice.
9. HR Daily Advisor - Self explanatory; from the team at the busy Business and Legal Reports.
10. HR Web Café - Like Cheezhead, this is a widely read HR blog.  Sponsored by ESI Employee Assistance Group, whose goal is to improve productivity and reduce on-the-job issues.
11. Inside Human Resources Blog - Discusses HR issues from both a U.S. and international perspective.
12. The One-Stop ESOP Blog - CPA Aaron Juckett of ESOP Insourcing strives to put all information of value related to ESOPs and employee ownership in general on one place on the Web.  It looks like he's succeeding.
13. Today’s Workplace - I've mentioned this blog, by our friend Paula Brantner of DC-based Workplace Fairness, before, but with an ever-expanding roster of writers that bring different flavors to the topic of labor relations (including, in full disclosure, yours truly), it's worth another plug.
14. The Toilet Paper Entrepreneur Blog - I'm convinced that Mike Michalowicz, the author of this blog and new book by the same name, is the King Midas of his generation when it comes to creating golden opportunities for startups and other ventures.  Note his UPS whiteboard approach in the frequent videos he posts here.
15. YoungEntrepreneur.com Blog - If you're a Gen Yer and you liked Brazen Careerist, above, you'll probably like this blog, too, which primarily tackles business strategy and technology issues.

There you have it.  Do you already follow any of the above blogs?  If so, how have they helped shaped your employee engagement activities and team building efforts?  Which blogs would you add to the list?

As if employees didn't have enough to worry about, what with massive layoffs making headlines pretty much daily.  Now a researcher at the University of New Hampshire is warning workers to watch their backs to avoid being unfairly tagged "it" in a blame game.

With the economic downturn as the catalyst, says Paul Harvey, assistant professor of management at UNH's Whittemore School of Business and Economics, employees may be more prone to blame someone else for problems they've caused.  He says this is bad when it occurs among employees, but when it stems from a supervisor or manager who wants to avoid blame, it takes on a new dimension that can ultimately hurt the business via things like:

• emotional stress and strain on employees
• reduced performance levels
• potential for increased turnover

So how can small and midsize organizations refocus their employee engagement best practices to avoid this outcome?  One tactic that our consulting and training director, Diane Stoneman, suggested in a webinar we held today that reviewed some of the exemplary business practices of our 2008 Top Small Workplaces is to devote a bigger piece of your training and development pie to ensuring that front-line managers, especially, are living the company values and, most importantly, treating those they supervise with respect.  Whether it's good behavior that should be reinforced, or bad behavior that should be avoided, she said front-line managers are often key to making or breaking a firm's morale and productivity.

In fact, one of the 9 themes that we identified among our 15 winning firms this year that made them stand out among the over 400 applicants was that they have created and systematized processes that call for, if not depend on, employee engagement to help run the business.

You can see how this theme was laid out in our webinar today by accessing the links below.  The first one is the slides that fit this theme; the second is audio featuring Diane giving examples from two of the winning businesses, and our Executive Director, Mary Corbitt Clark, discussing more about these firms' employee engagement activities, including her answer to the question, "Why do it?"

Webinar slides (ppt) - 215 KB

Webinar audio (mp3) - 4.34 MB - 4:44

For more best practices on maintaining strong morale and productivity in tough times, we have an early Christmas present for you in the form of another, upcoming live webinar on this topic on December 10.  It will feature Bill Brett, President of Barclay Water Management, a Massachusetts-based water treatment company that boasts the lowest associate turnover rate among major firms in their industry.

Are your workplace team building initiatives set up to guard against "the blame game"?  How so?

When I wrote my post yesterday profiling the physical workspace at three of our 15 Top Small Workplaces for 2008, I was waiting to hear back from Resource Interactive, the Ohio-based advertising agency that is known chiefly for two things, beyond consistently overperforming for their clients: being female founded, owned and operated; and giving all their employees shares of stock in all publicly traded firms that are part of their client base (a rare benefit indeed).

I knew from their Top Small Workplaces application that they engaged their employees in designing their unique workspace that I discussed yesterday, but I didn't know when that took place.  I also wanted a little more info on how they designed their headquarters to fit their needs.

Mike called me back yesterday with some details:

• The company, which was founded in 1981, moved into their current space in 1990.
• In 2000, they redesigned the space and called on employees to help make it their own.
• The space included a series of support columns, which employees incorporated into the design of desks that rotate around them to fit a variety of team building functions. The desks can be configured so that people face each other, or they can be offset to huddle around a team leader.
• No one has a traditional office; everyone is exposed to the whole environment.
• Employees got down to the micro level, deciding the texture and color of almost all surfaces.
• "Everything is mobile," Mike says, so that no one needs to box everything up when they move around within the firm or prepare for a client meeting.

I just wanted to share that with you so you can take note for your own employee engagement best practices.

Speaking of employee engagement, I got an answer to a question I posed in a group I belong to on LinkedIn (Networlding).  I asked that group if any members' firms would adopt the practice of the "leaving bonus" that e-tailer Zappos uses, which I blogged about in September.

V. Ryan from Chicago-based consultancy SwiftKick Growth Inc. responded as follows:

This is brilliant!  It takes all the emotion and pressure out of the process and the situation.

When I worked for Michael Alter, who is a brilliant leader and great boss, he did something along the same lines.  He ran a contest for "My Best New Mistake."  He did it once a year, after the busy season.  People self nominated and then the finalists all presented their mistake at a company meeting.  The top 3 finalists all got cash and recognition.

Michael created an environment where it was OK to make mistakes (as long as you learned from them and didn't continually make the same mistake).  The people were more than engaged.  They created a lot of teachable moments.  Michael is a brilliant guy and his results show that.  And, his process kept employees on staff and cost a lot less!

His answer segues from the orientation phase that engenders Zappos' practice to employee development for the long haul.  It reminds me of a common theme among our winning workplaces, as illustrated by Paul Silvis, the Founder and former Head Coach at Pennsylvania-based manufacturer Restek, in a video interview we did with him last year.  He said:

I think innovation is spurred by getting people to take a risk, make a mistake, and learn from that mistake quickly.  I can see that individuals who are afraid to take risks will hamper the growth of the organization.

It might seem counterintuitive to encourage employees to take risks and make mistakes, especially given our economy right now and the credit crunch that is having a devastating effect on R&D budgets of firms of all sizes.  Yet, we are seeing more and more that this leadership trait, when used in tandem with other smart practices, is a boon for small firms when it comes to meeting and exceeding market demands, establishing new markets, and satisfying all stakeholders.

Do you have any thoughts on either of these issues, or anything else I've blogged about recently?  Let me know by commenting below.

In a new article on Human Resource Executive magazine's website, David Shadovitz digs into a revealing study by California-based global design and consulting firm Gensler.  According to Shadovitz, their 2008 Workplace Survey – which includes data from 900 respondents in the U.S. – finds that

companies with workplaces that promote collaboration, learning and socialization were more likely to have more engaged employees and higher profits than those that focus on "heads-down" work.

How much higher on the profit side?  Fourteen percent.  Not too shabby.

The employee engagement and team building that ensue from a workspace that fits employee needs and the overarching culture improve productivity and innovation, which in turn beget higher profits.  Shadovitz writes that employees at companies in the study at the high end of workplace effectiveness – those in the 91st or higher percentile – consider collaboration as critical to their job success.  And they walk the talk here, spending almost a quarter (23%) more time collaborating as compared with the "average" companies in the study.

Gensler's findings mirror what we're seeing among the winners of our 2008 Top Small Workplaces competition.  One of the nine major themes we wrote about in our 2008 Top Small Workplaces Benchmarking and Best Practices Report is that, just as much as employee engagement activities focused on learning and development, workspaces that eliminate communication silos and reinforce desired behaviors contribute to sustained employee and revenue growth, and lower turnover.

What does this mean in terms of actionable best practices?  Consider these common, or soon-to-be-common, workplace configurations in use by our 2008 winners:

• Decagon Devices (design/engineering): Within an environment of workspaces that are grouped together without barriers, their departments and work groups are led on a rotating assignment basis, not by someone with a permanent title in a set office. Key result: greater risk taking.
• Jackson's Hardware (retail trade): In direct contrast to the usual format in both small retail hardware facilities and Big Box retailers – a cramped space in the back, out of sight of customers – at this 44-year-old business all 63 employees, including the president and CEO, have their desks in an open platform. Key result: managers able to instantly give guidance and support for customers' projects.
• Resource Interactive (advertising): Their 261 employees played an integral role in designing their office space in the Arena District of Columbus, Ohio. Collaboration-friendly pod arrangements and the inclusion of elements from home, from dogs to skateboards, were the outcome. Key result: annual turnover that's well below the industry average of 18-22%.

Here's one last example I like from a small firm whose President and Founder, Tim Keenan, we honored in 2006.  In presenting for a webinar we hosted earlier this year on maintaining community in a virtual workplace, Tim talked about a practice he uses for his 300+ employees at Virginia-based HPTi – who work mostly at client sites in an IT capacity – called "hoteling."

The idea is to make employees feel welcome when they return to headquarters by providing them with a two-drawer file cabinet on wheels that handles like rolling luggage.  The receptionist is in charge of assigning them a desk and routing a phone line to them.  The employee then docks their mobile file cabinet into the desk.  Tim said it's had a big impact in making employees "feel like they're not a visitor in their own company."

Is your organization using your workspace to its fullest potential wih one or more of the above practices?  If not, take a page from the firms mentioned here and think about how your physical work environment factors into your employee engagement best practices.

If you've budgeted for and are still planning on bringing your people together in December or January for an annual holiday event, you are in the majority.  However, that majority is shrinking due to the struggling economy.

As CNNMoney.com noted yesterday, a survey of over 100 companies by executive search firm Battalia Winston Amrop found that 81% of them plan to host parties this year.  This is down 4% from 2007, and is even lower than in 2001 – after 9/11 – and during the recession of 1991.

Not surprisingly, those organizations that do plan to host parties this year are trying to find ways to cut the associated costs.  In their just-released "pulse" survey of over 450 companies in the last month, global professional services firm Towers Perrin found that more than half (58%) say they are "somewhat or very likely to scale back this year's holiday party and other employee events to save money."

Before you jump on the bandwagon of the 19% of businesses that won't host parties this year, take a step back and think about how that would impact your employee engagement activities and workplace team building.  Do you host other all-employee events throughout the year?  If the answer is no, it may be vital to the camaraderie of your staff for you to bite the bullet and host a holiday party again this year.

Yet, as with employee recognition generally, you can find ways to do it "on the cheap," as they say.  Here are 12 ideas to get you there (courtesy of the Associated Press, Funny Employee Awards, U.S. News and World Report, and The Canadian Press):

1. If you were budgeting for an off-site event, hold it on site and donate some of the remaining funds to charity(ies).  If you donate to more than one, survey your employees informally to see which ones they would prefer.  Hold on to the rest of the funds in your budget.
2. Do your suppliers or vendors provide anything your employees would want as gifts?  If so, contact them to see if they would offer your staff discounts or freebies on their products, and distribute them at your party.
3. Save money and reduce the possibility for a workplace-related accident: cut the booze from the budget.  Or, if the party is off site, make it a cash bar.
4. Make the party potluck instead of catered.  This offers the benefit of getting employees to share their recipes with one another, fostering open communication.
5. If you decide to have your party be catered, do some research – perhaps call some of your suppliers – and look for catering companies or hotels that are offering great deals to fill up their bookings.
6. Appreciated almost more than a staff party these days is paid time off.  If your people aren't that excited for a holiday get-together, they will be for that – and you don't incur any additional costs.
7. At your party, in lieu of traditional gifts, create funny or personalized (or both!) awards.  This book by comedian Larry Weaver, which includes sample award templates, offers a starting place.
8. If your workplace has done a "secret Santa" in the past, consider reducing the amount employees spend on one another this year.
9. If you practice open book management, or otherwise communicate most of the key financials to your employees, they will know if you're having a down year.  If this is the case, it will be that much easier to tell them frankly that you have less to spend this year on a holiday event.  You might, then, encourage them to create a committee to brainstorm, create, and execute their own event that's highly tailored to your culture.  You still get the morale boost – and increased productivity that can result – out of the deal.
10. On the subject of holiday party committees, you stretch your dollars further by having them create do-it-yourself gifts such as mix CDs or photo albums.
11. If your party will be on site or otherwise cost-slashed, you may consider taking part of the budget and giving it to employees to help with their holiday expenses.
12. Finally, for those who still plan to host an event off site, a twofer: Hire a planner who is tasked with cutting costs, and then schedule your event for January, when the holiday rush is over, enabling your planner to better negotiate rates.

Are you already using one or more of these ideas?  Do you have others you are using and would recommend that are not on this list?  How do they fit in with your overall employee engagement best practices?  I'd love to hear your stories.

We have heard for some time that Michelle Obama's pet concerns on the campaign trail, which she hoped to be able to continue while in the White House – and will indeed be able to after yesterday's dramatic election finish for her husband, President-Elect Barack – are helping families create a healthy work/life balance and easing the struggles for military families.

It's no wonder the former is an issue that's close to Mrs. Obama's heart.  This article from today in the UK-based Telegraph newspaper talks about her own work/life balance struggles, in three distinct phases of her life: while growing up on the South Side of Chicago and seeing an ailing father continue to work hard, and leave business matters at the office; while herself transitioning from the legal field to civic and community work after marrying Barack and having their two daughters, Malia and Sasha; and most recently while Barack was on the campaign trail.

Mrs. Obama even wrote a heartfelt essay on the topic of work/life balance last month on the popular BlogHer community of women bloggers.  Here's how she spells out the plight for working women:

As we all know, our country is in the midst of a major economic crisis.  And we’re all feeling the effects.  ...

And folks are feeling it at the workplace.  Because right now, thousands of women across the country don’t have family leave at their jobs.  And those who do can’t afford to take it because it’s not paid.  And 22 million working women don't have a single paid sick day.

That’s just unacceptable.  Families shouldn’t be punished because someone gets sick or has an emergency.

This is from the employee perspective, but Obama's cause has direct implications for small and midsize business leaders.  Morra Aarons-Mele, a graduate student specializing in women and leadership, framed this exceptionally well recently on The Huffington Post,

Why should we care about "work life" issues when our savings and retirement funds are literally halving by the day?  Because "work life," as nondescript as it may sound, is the stuff that keeps American families afloat.  Work life refers to issues ranging from sick leave to health care to early education and child care.  It also encompasses flexibility and better work-life balance, which have strong effects on companies' bottom lines and employee productivity.

So what would organizations' employee engagement activities geared toward helping workers achieve a more harmonious balance look like – ideally – four or eight years from now?  Obama hinted at this during a plenary address she gave at our annual small business leadership conference two years ago, when she spoke about creating relationships between businesses and the community.

Community organizing didn't just help Barack become President-Elect; it has also helped his wife use resources at her present employer, the University of Chicago (and later its Hospitals) to transcend both entities from simply a "name" in their neighborhood to a visible, tangible source of inspiration and assistance.

As we spelled out in our article summarizing her remarks at our event, Obama pointed to the creation of such initiatives as school "Principal-For-A-Day" and community fitness programs as ways to not only bring the University's and Hospitals' employees out in the open, but to better connect their passions to their work.

This model has been readily adopted, to great effect, by some of the firms we've since honored as Top Small Workplaces.  For instance, 2008 winner The Redwoods Group, an insurance provider for YMCAs and Jewish Community Organizations that's based in North Carolina, requires its 100 employees to volunteer 40 hours of service annually to nonprofits.  A condition of their employment, the company argues this has contributed directly to their steady employee growth (27% over the last two years) – including the ability to recruit cost effectively – and industry-low turnover (less than 6% on average the last two years).

So one plausible – again, ideal – work/life balance scenario is the government serving an encouraging, perhaps advisory role in helping small business leaders adjust their employee engagement best practices so employees can focus their passions on helping their communities, while at the same time benefitting the organization through enhanced workplace team building and lower rates of absenteeism and presenteeism.

Do you concur?  Or do you see Obama's work/life-related efforts playing out differently?

Disclaimer: This post is not meant to be an endorsement of any party or candidate but, rather, an exploration of issues affecting small business as shaped by what will *most likely* happen at the polls today.

Today's election will be historic, no matter the outcome.  If you're anything near the political junkie that I am, you've been watching for the last few days the result projections of some of the major pundits from the basic and cable news networks, as well as from some of the bookies.

If there is a commonality here, it is that Barack Obama looks poised to win fairly big or really big; and that the Democrats will make gains in both the House and Senate – although the Senate "magic 60" number is still a far cry as of this writing.

Yet, if we assume the above, as David Gergen has noted on CNN, even without the Dems getting a filibuster-proof majority in the Senate, they would still have a greatly enhanced ability to push through legislation that supports their agenda, with a president ready (on most issues) to sign it into law.

How would this scenario affect small businesses?  A look at four issues that are central to their survival and success – two of which have been covered at length by candidates of the two major parties and the media, and two of which have been largely ignored – offer a clue.

Taxes

• Obama's plan, as detailed on his website, stresses cuts in capital gains taxes and additional tax cuts for corporations that create jobs in the U.S.
• The Democratic Party website also talks about efforts of the majority Democratic Congress (elected in 2006) to "slash regulations on small companies."
• Point of contention: The now-familiar "Joe the Plumber" caveat: Entrepreneurs who start businesses that generate more than $250,000 in annual revenues would see their taxes go up – albeit to 1990s levels.

Healthcare

• Obama: Establishment of a new Small Business Health Tax Credit to help small firms provide affordable health insurance to their employees.  He has also talked about creating an insurance pool that individuals and small firms can pay into and receive the same benefits that members of Congress receive.
• Democratic Party: Emphasis on cutting bureaucratic waste – chiefly by standardizing electronic medical records – that would, along with incentives to increase competition among health plans, reduce company-paid premiums over time.
• Point of contention: Nationalizing healthcare, which would mandate the coverage of children, would keep costs high.

Changes in Labor Laws – Specifically Enactment of the Employee Free Choice Act (EFCA)

• Obama: A Proponent of the EFCA; wants to make it easier for employees to form unions.
• Democratic Party: Behind the EFCA. They also list a goal of raising the minimum wage.
• Point of contention: The EFCA and federal increase in the minimum wage are both hotly contested issues, with adoption of both falling pretty squarely in the "workers, yay; business leaders, nay" columns.  Since the federal minimum wage was just raised in July, the EFCA bill, if it were highly modified, might stand a better chance of gaining the support of small business leaders in the shorter term.

Immigration Reform

• Obama: Reduce the bureaucracy that slows the process for illegal immigrants to earn legal status, which he argues will "meet the demand for jobs that employers cannot fill."  Crack down on employers that hire undocumented immigrants.
• Democratic Party: Supports "economic development in migrant-sending nations, to reduce incentives to come to the United States illegally." Long-term, this would ensure that tax dollars from businesses as well as individuals aren't stretched as thin.  The party also echoes Obama's above concerns.
• Point of contention: This is a sticking point for leaders of some smaller firms that are actively hiring undocumented workers.  Most other business leaders seem concerned that their taxes are not raised for inadequate or unnecessary measures to secure our borders.

So, would a fly on the wall of a small organization in February 2009 see a noticably different landscape than in the same firm today?  Probably not.  Still, it doesn't hurt to project how the probable shift in the balance of power in Washington after today will play out for these enterprises.  Who knows, it may even shape smaller-scale efforts – the things we love to talk about and help our clients refine – like employee engagement best practices and workplace team building.

What say you?

Although we prefer to highlight the employee engagement best practices of small and midsize organizations over large ones – since they create three out of every five net new jobs and are 14 times more innovative per employee than large firms – once in a while we do deviate from our normal emphasis to report on the good work that the big boys do.

When it comes to team building, Toyota appears to be leading the way, much as the company has done in pioneering just in time production – a management philosophy the "Big Three" are still taking notes on.

This article from this weekend's Evansville Courier and Press underscores how Toyota is re-emphasizing workplace team building in tough economic times like these, which are hitting all automakers equally hard.  Yet, rather than simply lay off workers and close plants, at least at the Indiana-based plant highlighted in Dan Shaw's piece, Toyota is using this time of decreased production of pickups and SUVs to help their 2,000 employees here double down on "corporate ideals and building techniques."

The result, as Shaw writes, is that even in an industry giant like Toyota, which employs over 300,000 people in many countries, employees in a single location can be empowered to improve processes, giving them a sense of ownership over their work.

Here are the core team building principles at work right now at this plant, according to the paper:

• Skills and responsibilities testing. Net results after the last few months: knowledge of both has increased at least 30% on average.
• Exercise regimen. Net results: employees limber enough to return to assembly line at a moment's notice.
• Reinforcement of value of mutual respect: no layoffs. Net results: too many to count, but high on the list is continued income for the 2,000 employees and their families, enabling them to help the local, and national, economy with their purchases – and taxpayers by not joining the ranks seeking unemployment benefits.

This article supports an underlying notion about workplace team building that is not yet universally accepted, whether among large or small firms: team collaboration and unity are even more vital in uncertain economic times.

Frank Whyte, a facilitator for nationwide employee training and development contractor Training Services On Demand, drives this point home in this press release from last week, which itself makes the case for an increased emphasis on organization team building efforts:

An organization may go through dramatic and traumatic changes, but when the dust clears, the team that emerges from the other side must be a high-performing team.  That's why savvy leaders are protecting team development budget dollars the way hurricane survivors conserve drinking water.

If you own or run a business, I encourage you to think about how the above story of the Indiana Toyota plant, and its efforts to use former production time for employee training and retraining, can apply to your workforce.  And if you need a helping hand once you've moved beyond ideation, we're here.

Capturing the essence of the social venture movement among small and midsize firms at Winning Workplaces' recent Top Small Workplaces Conference was Trish Karter.  The CEO of Dancing Deer Baking Company is one of our past honorees for her use of employee engagement best practices to create a sustainable business that thrives in and draws a steady workforce from a lower-income area of Boston.

The core of Trish's keynote address, titled "Delivering a Double Bottom Line: Lessons from the Trenches," were three leading-edge corporate social responsibility (CSR) practices.  I have outlined below what these are and how they help businesses and the greater community at the same time (my thanks to Trish for providing a transcript of her address):

B Corporation

• Initiative to reform companies' legal structures to support "what we say we want as a society when we're thinking big and collectively, vs. the way we act individually."
• Tool for distinguishing good marketing from good practices.
• Three things needed to become one:
• 1. Pass a minimum standard of already existing good practices which relate to employees, sustainability, and the community.
  2. Dedicate 10 basis points of revenues to supporting the building of the B Corp brand and evolving the standards it represents.
  3. Change the corporate charter to allow Directors to consider not just shareholder value, which historically has been very narrowly defined in current financial terms, but to also consider broader stakeholders such as employees, the environment and community.

Slow Money

• A new investment theory/philosophy/organization that is bringing together the country’s leading organic farmers, food company CEOs, non-govermental organization leaders and funders to catalyze the flow of investment capital to small food enterprises, appropriate-scale organic farming, local food systems, and soil fertility.
• According to Woody Tasch, originator of the concept, whom Trish cited, slow money will play a key role inventing new forms of intermediation between for-profit entities concerned with capitalism and non-profits that address philanthropic needs.

The Aspen Principles

• Pioneered by Judy Samuelson of The Aspen Institute.
• Stresses the need to "turn the ship around and reemphasize long-term value creation in public markets."
• Challenges both companies and investors to ignore earnings per share (EPS) and give up the practice of forecasting EPS quarter-by-quarter, in favor of a set of key performance indicators and incentive systems that are critical to the long-term performance for the firm.
• Early signers include Xerox, Pepsi, Office Depot, Duke Energy, and Pfizer.

Why should a small or midsized firm consider undertaking any or all of these initiatives?  Consider their impact on the following stakeholders:

• Customers/Clients: If as a whole, or in part, they care about the environment and improving the human experience, making a core commitment to CSR, as opposed to the much more typical annual report reference or periodic staged community interaction (which may be one in the same), you will almost certainly get and hold their attention more effectively than your competitors.
• Board Members: You may have an easier time attracting like-minded people to your board, who might be inclined to serve longer if the motives don't only involve profits.
• Employees: Prospective employees, especially among the younger set, are getting better at weeding out firms that say they do good for their community from those that actually deliver on that promise. As with board members, it will be easier to attract and retain like-minded people who share your core values.
• Community Leaders: Increasingly we are seeing that small firms that live CSR down to their core through various practices have stronger, more mutually benefical relationships with those in their communities who are charged with bridging companys' efforts along these lines with regular citizens.

So what do CSR practices really look like in a social venture that employs them to great effect, and makes money in the process?  Dancing Deer's list, also referenced by Trish in her address, bears closer study:

Download their CSR package

Note especially their emphasis on employee engagement and ownership.  Admittedly, Trish says, "Not everyone gets it," but at the same time the dividends she has seen in the form of motivation and respect have helped her 14-year-old business achieve annual sales of over $10 million and average revenue growth of 25% in recent years.

Do your employee engagement activities address the greater community and/or meeting pressing social needs?  I'd love to hear your practices and how you make them work.

When I was doing some research today on the much-hyped – but still, surprisingly, not universally adopted employee engagement practice of the daily huddle – I found this quote from an issue of Inc. magazine from late last year: "If you're a small organization, not doing this is crazy" (Patrick Lencioni, author of Death by Meeting).

Lencioni is dead on, especially given the much more competitive atmopshere many small organizations face today as a result of the credit crisis, among other factors.  This is one of the big ways where the Jackson's Hardwares of the world can outshine the Home Depots when it comes to workplace team building.

The premise is simple.  At some time between opening and lunch, the leadership (or in the case of midsize firms, team leaders) gather everyone in one place.

When the daily huddle happens is up to you.  Many businesses prefer a time that's easy for people to remember.  The Inc. article cites the CEO of a New Jersey-based nurse staffing agency as a proponent of 11:45 am, so it can't drag out too long with lunch on its heels.  On the other hand, according to Jason Yip of global software delivery and consulting firm ThoughtWorks, there is a psychological factor in preparing for the huddle, and so start-of-day huddles might also be avoided.

So, what happens during these?  (Or what should happen?)  One of the few international firms we honored a couple years ago for its outstanding employee engagement best practices, Canadian-based 1-800-GOT-JUNK, posted a video last year that highlights what they do in their huddles.  Here it is:

So to review, you can get great results from your daily huddles by:

• sharing company news, including key business indicators and metrics
• highlighting company happenings or milestones

1-800-GOT-JUNK also follows the daily huddle best practice of KISS, which in this case means "Keep It Short, Stupid."  Their huddles last for about seven minutes, although 15 minutes is OK, too.  The emphasis is, after all, on rapid-fire bits that pump up the energy.

What is on the cutting edge when it comes to daily huddles?  Glad you asked.  I would say it's LinkedIn's just-announced beta app addition of Huddle Workspaces, which promises to fulfill some lofty functions such as cutting down on email (good for the planet, and your IT budget), document sharing and storage, and, of course, real-time communication via discussion forums.

It will be interesting to see how that works out for LI.  It's likely, though, that no amount of online congregation will replace the power of getting actual humans together to celebrate and focus on the day ahead.

Have daily huddles factored into your employee engagement activities?  How have they translated into bottom-line results for your business?

Photo credit: The WorldBlu Blog